Privacy Policy

1. Information We Collect

We collect only the information required to respond to inquiries, process orders, deliver products, provide studio services, and maintain customer support records.

• Contact details such as name, phone number, email address, billing address, delivery address, and pickup details.

• Order details including selected products, personalization instructions, uploaded images, reference files, event details, and customer notes.

• Payment and transaction details required to verify order status. Card, UPI, wallet, and banking credentials are processed by payment providers and are not stored by AJ FOTO GALLERY.

• Account and support details such as login information, order history, messages, complaints, and service requests.

• Website usage information such as device type, browser, IP address, pages visited, and basic analytics used to improve reliability and customer experience.

2. How We Use Information

• To confirm orders, prepare personalized photo products, print images, create frames, arrange pickup or delivery, and provide photography-related services.

• To contact customers about proofs, image quality, design approval, payment status, order changes, delays, delivery attempts, or support requests.

• To maintain invoices, tax records, fraud prevention records, payment verification, and business compliance documentation.

• To improve products, website performance, customer support, and studio operations.

• To send service-related messages. Marketing messages, when used, will be limited and may be stopped by contacting us.

3. Customer Images and Personal Content

Photo gifts and photography services require customer images, names, dates, messages, and other personal content. We use this content only to fulfill the order or service requested by the customer.

Customers are responsible for ensuring they have the rights and permissions needed to submit images or content for printing, framing, gifting, or publication. We may refuse work that appears unlawful, abusive, explicit, defamatory, or in violation of another person's rights.

Because these products are made using customer-provided content, approved custom orders are not eligible for return or refund unless AJ FOTO GALLERY confirms a production error, damage, defect, or incorrect item.

4. Sharing of Information

We do not sell customer personal information. We share information only when required to operate the business, complete customer orders, comply with law, or protect our rights.

• Payment gateways and banking partners for payment processing and verification.

• Delivery partners, couriers, and logistics providers for shipment and delivery support.

• Technology service providers used for hosting, email, messaging, storage, analytics, security, and website operations.

• Legal, tax, accounting, or government authorities when disclosure is required by applicable law.

5. Data Storage and Security

We use reasonable technical and operational measures to protect customer information from unauthorized access, misuse, loss, or alteration. No online system can be guaranteed to be completely secure, but we limit access to information to people and service providers who need it for business purposes.

Customer uploads, design files, and order records may be retained for a reasonable period to complete production, support reorders, handle disputes, maintain accounts, and comply with legal obligations.

6. Customer Choices

• Customers may request correction of inaccurate contact or order information.

• Customers may request deletion of information that is no longer required for orders, accounts, legal records, dispute handling, or business compliance.

• Customers may contact us to stop non-essential promotional communication.

• Certain information may need to be retained for invoices, tax records, fraud prevention, legal compliance, or unresolved service matters.

7. Children's Privacy

Our website and services are intended for use by customers who can place valid orders. If a parent or guardian believes a child has submitted personal information without permission, they may contact us for review and removal where appropriate.

8. Contact

For privacy questions, correction requests, or data-related support, contact AJ FOTO GALLERY at ajfotogallery@gmail.com | 8110919898 | Ground Floor, Junction Main Road, Sona College Opposite, Salem-5..